Getting Start
Q: How do I get a quote for my move?
A: You can request a quote through our website by filling out the online quotation form. Simply provide details about your move, such as your current location, destination, and the items you’ll be moving, and we’ll get back to you with a customized quote.
Q: What types of moves do you handle?
A: We handle local, interstate, and international moves for both residential and commercial clients. Whether you’re moving a small apartment or an entire office, SetiaMovers has the resources and expertise to assist you.
Q: Do you offer packing services?
A: Yes, we offer full and partial packing services. Our team can pack your entire home, specific rooms, or fragile items only—whatever suits your needs best. We also provide high-quality, eco-friendly packing materials.
Preparing for Your Move
Q: How far in advance should I schedule my move?
A: We recommend scheduling your move at least 4–6 weeks in advance, especially during peak moving seasons. However, we’ll do our best to accommodate last-minute moves, so don’t hesitate to contact us if you need a quick turnaround.
Q: Can I pack some items myself?
A: Absolutely! If you prefer to pack some or all of your belongings, we can provide you with packing materials and tips to ensure your items are well-protected. We’re also available to assist with partial packing for specific items.
Q: Are there items that cannot be moved?
A: For safety reasons, we are unable to transport hazardous materials, perishable goods, and certain valuables. Common restricted items include gasoline, fireworks, chemicals, and perishables. Please ask your moving consultant if you have specific items you’re unsure about.
On Move Day
Q: What can I expect on moving day?
A: Our professional team will arrive on time, equipped to handle every detail. We’ll start by doing a walkthrough to review your items and ensure everything is prepared. Once items are loaded, we’ll keep you updated on our progress and estimated arrival time at your destination.
Q: Do I need to be present on moving day?
A: It’s best if you or a representative is present to answer questions, confirm any details, and ensure everything is set. If you’re unable to be there, please discuss this with your moving coordinator in advance so we can make the necessary arrangements.
Q: What happens if there’s a delay on moving day?
A: Delays are rare, but we will keep you informed of any issues that may arise. In the unlikely event of a delay, our team will communicate with you every step of the way to provide updates and estimated arrival times.
After Your Move
Q: Do you offer unpacking services?
A: Yes, we offer unpacking services to make settling into your new space as seamless as possible. Our team can unpack and organize items as requested, taking the stress out of setting up your new home.
Q: What should I do with leftover packing materials?
A: We encourage recycling and offer a pickup service for reusable packing materials. If you’d like to return materials or arrange a recycling solution, let us know, and we’ll provide guidance on how to do so.
Q: Can I leave feedback on my moving experience?
A: Absolutely! We value your feedback and invite you to share your experience with us. You can leave a review on our website or contact us directly with your comments. Your feedback helps us continue to improve our services.
Payments and Insurance
Q: What payment methods do you accept?
A: We accept various payment methods, including credit cards, bank transfers, and digital wallets. For specific questions about payment options, please contact our billing department.
Q: When is payment due?
A: For most moves, a deposit is required at the time of booking, with the remaining balance due upon completion. Your moving coordinator will provide you with a detailed payment schedule based on your move.
Q: Do you offer moving insurance?
A: Yes, we offer several insurance options to protect your belongings during transit. Our team can help you choose a plan that best suits your needs, whether you’re moving locally or internationally.
Special Services
Q: Do you provide storage solutions?
A: Yes, we offer short-term and long-term storage options in secure, climate-controlled facilities. If you need storage as part of your move, let us know, and we’ll arrange a solution tailored to your needs.
Q: Can you handle international moves?
A: Yes, we specialize in international relocations, handling everything from customs paperwork to shipping logistics. Our team is experienced in making international moves as straightforward and stress-free as possible.
Q: What is Movers Sharing, and how does it work?
A: Movers Sharing is a cost-effective, eco-friendly service where clients moving along similar routes share transportation resources. This service not only reduces costs but also minimizes environmental impact by reducing the number of trips.